Who we are
Optimum Welfare Foundation is a registered non-governmental organization (NGO) committed to supporting individuals at every stage of life — from birth to end of life — by providing services in healthcare, education, skill development, employment, agriculture, and social welfare across India.
Our official website is: https://www.ouroptimum.com
This Privacy Policy explains how we collect, use, and protect personal information shared with us through our website, contact forms, live chat, donation pages, and other digital channels.
We respect your privacy and are committed to handling your data responsibly, transparently, and in accordance with applicable Indian privacy laws and global data protection principles.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
While we do not sell or monetize your data in any way, we may share your information with authorized service providers or internal collaborators when necessary to support our operational goals, outreach efforts, donor engagement, or legal compliance — always with appropriate safeguards in place.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
You have full rights over the personal information you share with us. At any time, you may request to access, correct, or delete your data held by Optimum Welfare Foundation. If you’ve submitted a form, sent us a message, or interacted with our website, you can ask for a copy of that data or request its removal, unless we’re required to retain it for legal or operational reasons.
To exercise any of these rights, simply email us at admin@ouroptimum.com, and we’ll respond promptly, usually within 15 working days.
Where your data is sent
The data you submit through our website — such as contact forms or live chat messages — may be processed or routed through third-party services to deliver it securely to our team. For example, when you fill out a contact form, your message may be handled by trusted services like FormSubmit.io or WPForms, which forward it directly to our registered email.
Our website is hosted on Hostinger servers, which may temporarily store technical information such as your IP address and browser type for performance and security monitoring.
If live chat or automated tools are used, data may be analyzed by spam detection or message delivery systems, but only for essential functionality. We do not transfer your personal information for advertising or commercial profiling.
All data routing is done through secure connections and trusted platforms that comply with privacy and security standards.
Where your data is sent
At Optimum Welfare Foundation, we are committed to resolving concerns related to privacy, data usage, service experience, or any other issues related to our website or activities in a fair, transparent, and timely manner.
If you have any grievance regarding how your personal data is handled, how our services operate, or if you feel your rights under this Privacy Policy have been violated, you may contact our designated Grievance Officer.
All complaints will be acknowledged within 72 hours, and we aim to resolve them within 15 working days from the date of receipt.
📩 Grievance Officer Contact:
Name: Adv. Amrit Kumar Jaiswal
Email: admin@ouroptimum.com
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM
You are encouraged to include your name, contact details, and a clear description of your grievance so that we can assist you efficiently.
Terms & Conditions
Welcome to Optimum Welfare Foundation (“we,” “our,” “us”). By accessing our website, donating, or supporting our initiatives, you (“donor,” “supporter,” “you”) agree to comply with the following Terms and Conditions. Please read these carefully before proceeding.
1. Purpose of Donations
1.1 All donations made to Optimum Welfare Foundation are voluntary contributions intended solely for charitable activities, welfare projects, community programs, and operational needs aligned with our objectives.
1.2 Funds may be allocated across projects based on organizational priorities and requirements.
2. Donor Responsibilities
2.1 Donors must provide accurate and complete information at the time of donation, including but not limited to name, address, email ID, PAN number (if applicable), and payment details.
2.2 Optimum Welfare Foundation will not be liable for any errors arising from incorrect information provided by the donor.
3. Receipts & Tax Benefits
3.1 Donation receipts will be issued in compliance with the prevailing rules and regulations of the Income Tax Act, 1961.
3.2 Tax deduction benefits under Section 80G will be provided only where applicable and subject to the eligibility of the donor and the nature of the donation.
3.3 Issuance of receipts may take a few business days, and in certain cases, additional donor documentation may be required to complete compliance.
4. Refund & Cancellation Policy
4.1 Donations once made are generally non-refundable.
4.2 Exceptions to refunds may be considered only in cases of:
- Technical errors in payment processing (e.g., duplicate transactions).
- Unauthorized or fraudulent transactions verified by the payment gateway.
- Any other exceptional case, at the discretion of the management.
4.3 Refund requests, where applicable, must be submitted in writing to admin@ouroptimum.com
5. Use of Website
5.1 Donors and visitors agree not to misuse the website for fraudulent or unlawful purposes.
5.2 All content, design, images, and materials available on our website are the intellectual property of Optimum Welfare Foundation and may not be copied, reproduced, or distributed without prior consent.
6. Privacy & Data Protection
6.1 Donor information will be collected, processed, and stored in accordance with our Privacy Policy.
6.2 We will not sell, trade, or share donor details with third parties without consent, except as required by law.
7. Limitation of Liability
7.1 Optimum Welfare Foundation shall not be held responsible for any indirect, incidental, or consequential damages arising out of the use of our website or donation process.
7.2 While we strive to ensure secure online transactions, we cannot be held liable for any data loss, unauthorized access, or technical errors beyond our control.
8. Modification of Terms
8.1 Optimum Welfare Foundation reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.
8.2 Any such changes will be effective immediately upon being posted on our website.
Refund & Cancellation Policy
Donations or Payments made to Optimum Welfare Foundation are non-refundable as they are applied immediately towards charitable initiatives.
- If a duplicate payment occurs or you donate by mistake, please contact us within 24 hours at admin@ouroptimum.com with payment details, contact details, ID Card and transaction proof.
- Valid refund requests (like duplicate payments) will be processed to the same account from which the donation was made, after verification. Subject to any necessary adjustments, etc.
- Optimum Welfare Foundation reserves the right to accept or reject refund requests based on verification and other grounds.
- For payments made via payment gateways, gateway rules (TAT and reversal processes) will apply; we will assist you through the gateway process.
- Refund if approved, it will be process and credited on original payment method within 5 to 7 days.
Return Policy
Optimum Welfare Foundation mainly works through donations, which do not involve any Return.
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As there may involve different departments, we may not be able to resolve your query over the helpline; please write to us by email, and we will respond at the earliest possible.
Shipping / Delivery Policy
Optimum Welfare Foundation mainly works through donations, which do not involve shipping.
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As there may involve different departments, we may not be able to resolve your query over the helpline; please write to us by email, and we will respond at the earliest possible.